We’re a small team, and we read every message.
Phone: 0308-4424400
Email: softspuns@gmail.com
If you’re writing about an order, include your order number (it’s in your confirmation email) so we can find it straight away.
Common questions
Where is my order? Your PostEx tracking number is emailed to you once your order is booked, and it also shows on your order in My Account. Most orders arrive within 2–5 working days. See Shipping & Delivery.
Something arrived damaged or wrong? Tell us within 3 days of delivery, with a photo, and we’ll replace or refund it. See Returns.