Towels are personal items, so we can’t take back an order because you changed your mind. We’ll always put it right if something is wrong with what you received.
Damaged, faulty or wrong items
If your order arrives damaged or faulty, or isn’t what you ordered:
- Contact us within 3 days of delivery at softspuns@gmail.com or 0308-4424400.
- Send your order number and a clear photo of the item (and the packaging, if it was damaged in transit).
- Please don’t use or wash the item.
Once we’ve seen it, we’ll send you a replacement at no cost. If that item is out of stock, we’ll refund you instead.
How refunds are paid
Because orders are paid by cash on delivery, refunds are sent to you by bank transfer, JazzCash or Easypaisa (your choice). Refunds are for the price of the affected item. If the whole order was wrong, we also refund the delivery charge.
Not covered
- Change of mind, or a colour or size you’d rather not keep.
- Items that have been used or washed, unless they turned out to be faulty.
- Problems reported more than 3 days after delivery.
Questions
Email softspuns@gmail.com or call 0308-4424400.